Q1: How many products do you have?

A1: OKES has a rich and extensive product library, and the product categories basically cover all lamps and lanterns in the market. Among them, there are more than 1,000 products in the three series of OKES's home lighting, commercial lighting, and outdoor lighting. According to the styles that customers like, we can provide product solutions at different prices.


Q2: Do you support product customization?

A2: OKES has its own customization department. The same product can formulate several feasible solutions for customers to choose according to the actual environment of the customer's local lighting use; in addition, it can also formulate suitable solutions according to the relevant usage environment provided by customers, providing one-stop service from design to lighting installation.


Q3: What is the minimum order?

A4: Our minimum order quantity is flexible and changeable, and the price is tiered. If you need it, you can communicate with our customer service. We will provide you with a suitable price according to your needs, and we will provide you with sample confirmation and different quantities. We will also help you formulate a transportation plan with a suitable price.


Q4: What services can be provided after joining the brand?

A4: We will provide shop decoration design renderings, promotional posters, product brochures, employee uniforms, professional product training and background survey of the local market.

Q5: What are your delivery times and shipping methods?

A5: After the customer confirms the order, our delivery time is generally 20-35 days. If the order quantity is sufficient, we will send it away directly in one container. If it is not enough, we will send it away in a combined container. Considering the actual needs of the customer, we can make a corresponding transportation plan.


Q6: What certifications have you passed? How do you ensure the quality of your products?

A6: The value concept of OKES is "pursuit of excellence, integrity-based, win-win cooperation". In the development process of more than 20 years, the company has established a complete sales network at home and abroad, with outlets covering 31 provinces, autonomous regions and municipalities across the country. It has successively obtained China Energy Conservation Certification, Guangdong Famous Trademark, and High-tech Enterprises recognized by the Guangdong Provincial Department of Science and Technology. China Environmental Protection Mark, ISO9001:2008 International Quality Management System Certification and other honors. In the international market, the products are also exported to the Americas, Europe, Middle East, Southeast Asia and other parts of the world, and have successively passed the US UL certification, Energy Star certification, Canada CUL certification and FCC test, Germany YUV/GS, CE certification, Australia SAA, C-TICK certification, etc.


Q7: How to ensure the high quality of goods?


a.OKES has strict standards for selecting Raw material suppliers. Before confirming suppliers, it will evaluate and review suppliers, and only those who meet the requirements can cooperate. The content of the audit includes the supplier's economic capacity, production stability, industry evaluation, material quality, etc. After the audit is passed, the supplier will be regularly inspected and managed.


b.OKES will regularly optimize the selection and management of Raw material suppliers, and classify, evaluate and manage suppliers. Strengthen procurement planning and management, control procurement costs and procurement efficiency, and avoid inventory accumulation.

Q8: What about the energy efficiency and sustainability of the products

A8: OKES adheres to green environmental protection and sustainable development. In the research and development and production of products, it insists on the unity of energy efficiency and sustainability. It chooses green series of materials and develops high-efficiency and energy-saving products in technology. The products are far ahead of peers in terms of reliability and stability. For example, our 12W bulb has energy efficiency grade A+ (EU847-2012), RA is greater than 90, luminous efficiency is 99W/LM, and the service life is as long as 60,000 hours.

Q9: What after-sales service can be provided?


a.Our product packaging contains warranty period, product manuals, and installation instructions. For products within the warranty period, we are responsible for providing repair and replacement services. For products outside the repair period, we provide technical solution support, allowing customers to consider the actual situation and decide to repurchase or replace damaged parts.



b.Our technicians will conduct regular product training for customer service, familiarize themselves with the products, and be able to judge the problems and provide solutions in a timely manner for the after-sales problems provided by customers. In addition, the training materials will be regularly sent to the dealers.



c.We have our own material stockpile, and we have made a certain amount of inventory for the accessories of the corresponding products, so that we can deliver the accessories required by customers to customers in the first time.

Q10: How innovative are the products?

A10: OKES has its own dedicated technology research and development department, which invests 20 million yuan in technology research and development every year. Among them, the energy efficiency level of the bulb series has reached A+ level, the light efficiency has exceeded 100/LM, and the service life is more than 60,000 hours; the beam angle of track lights and magnetic lights has been adjusted freely from 15 to 60 degrees, and the color reproduction index has broken through RA95 or above.

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